Policies

REFUND POLICY: There are no refunds/ exchanges. 

SHIPPING: We ship out packages within 1-4 business days. There may be a slight delay due to usps receiving a high volume of orders around the holidays. 

INCORRECT ADDRESS: Please make sure you provide us with the correct address; we ship out everyone’s products fairly fast. If you accidentally put the wrong address email Baciamilips@gmail.com as soon as possible. 

PACKAGE SAYS DELIVERED BUT DIDN’T RECEIVE ANYTHING: Sometimes USPS makes mistakes and scans packages as “delivered” without it reaching its destination. You should receive your package within a few days after this. If not check your local post for office sometimes packages are dropped of there. If it’s weeks later and you end up not receiving anything you will have to submit a claim through USPS. Baciami lips doesn’t give refunds or replace glosses if the package says “delivered.” *This is an updated policy policy*

BROKEN PRODUCTS: I always make to sure package everything well so it doesn’t break but sometimes USPS can be rough with some packages and that might result in one of your items breaking. If this happens please send me a picture of your damaged product at Baciamilips@gmail.com and we will replace your items for you. 

I put the wrong address and my package was sent back: make sure you double check your address before sending through your order. If you put the incorrect address and you don’t receive anything you will have to place another order. Baciami lips does not re send products due to incorrect addresses 

If you’ve made it to the end thank you for reading and for the endless support you give Baciami lips, you’re amazing!